HIGH-QUALITY 820-605 VALID TEST VCE FREE & ACCURATE CISCO CERTIFICATION TRAINING - ACCURATE CISCO CISCO CUSTOMER SUCCESS MANAGER

High-quality 820-605 Valid Test Vce Free & Accurate Cisco Certification Training - Accurate Cisco Cisco Customer Success Manager

High-quality 820-605 Valid Test Vce Free & Accurate Cisco Certification Training - Accurate Cisco Cisco Customer Success Manager

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Cisco 820-605 exam covers various topics related to customer success management. These topics include understanding the customer’s business, identifying customer needs, mapping customer needs to Cisco solutions, and ensuring customer success. 820-605 exam also covers customer success metrics, such as customer satisfaction, customer retention, and customer loyalty. Moreover, the exam assesses the candidates’ skills in developing and executing customer success plans, as well as in managing customer relationships.

Cisco 820-605 certification is an excellent way to enhance your career as a customer success manager. Cisco Customer Success Manager certification validates your skills and knowledge in managing customer relationships and driving business outcomes, and it demonstrates your commitment to ongoing professional development. Cisco Customer Success Manager certification also provides access to a community of certified professionals, which can be a valuable resource for networking and learning from other experts in the field. Overall, the Cisco 820-605 Certification is an excellent investment for any professional who wants to advance their career in customer success management.

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Cisco Customer Success Manager Sample Questions (Q138-Q143):

NEW QUESTION # 138
Which type of information should be captured during the first customer engagement?

  • A. cases escalated to technical support
  • B. stakeholder map
  • C. customer's desired outcomes
  • D. expansion opportunities

Answer: C


NEW QUESTION # 139
Which definition of customer success is true?

  • A. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
  • B. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
  • C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
  • D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer: A

Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/


NEW QUESTION # 140
Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

  • A. Account Manager
  • B. Customer Success Specialist
  • C. Customer Success Manager
  • D. Delivery Team

Answer: C

Explanation:
The role within a Customer Success organization that acts as a single contact point for a customer across multiple technologies is the Customer Success Manager. They are responsible for overseeing the customer's journey with the company's products and ensuring they achieve their desired outcomes.


NEW QUESTION # 141
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

  • A. consumption
  • B. financial
  • C. organizational
  • D. capability

Answer: A


NEW QUESTION # 142
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )

  • A. credibility
  • B. sustainability
  • C. time to market
  • D. business growth
  • E. cost efficiency

Answer: A,C


NEW QUESTION # 143
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